The primary focus of the position lies within the domains of computer operations, user and desktop support (hardware and software), help desk, and data management. The role encompasses an array of moderately complex information technology support responsibilities, ensuring the seamless delivery of technology services.
Position: IT Support Assistant
Education: Bachelor of Science degree (BSC) in ICT, IT, IS, Computer Science, or related fields of study.
Experience: No prior relevant experience required; a strong enthusiasm for collaborating with human capital management.
Required Competencies
- Proficient communication skills, adept at liaising with staff and suppliers, offering support to personnel, and clarifying ICT terminology.
Main Activities:
- Provide guidance on the use of personal computer hardware, software, and specialized mainframe technology. Operate a multi-platform computer environment, monitor service scheduling, execution, and successful completion.
- Lead the installation of software systems within the company and facilitate communication with software developers.
- Configure and set up desktop computers, peripherals, and accounts with designated security levels. Install software and conduct hardware and peripheral repairs.
- Conduct program testing; troubleshoot and diagnose issues; implement corrective actions within established guidelines, escalating to higher technical resources as needed.
- Maintain systems, databases, and web pages; manage user accounts; generate basic reports.
- Initiate and manage production jobs; edit and debug computer output; facilitate file transfers between platforms.
- Offer fundamental troubleshooting, maintenance, and repair for computer equipment, including microcomputers, disk drives, and laser printers. Assist in testing personal computers and network peripherals to discern hardware versus software issues.
- Support troubleshooting efforts for video conferencing and audio-conferencing room systems, projectors, digital screens, and related equipment.
- Deliver frontline service desk technical support to staff, addressing hardware and software challenges through phone, email, or on-site assistance.
How to Apply:
Applicants are kindly requested to utilize the provided link to complete the vacancy form:
