Safaricom Telecommunications Ethiopia Vacancy 2023

About Safaricom Ethiopia:
Safaricom Ethiopia is a telecommunications company owned by an international consortium, including Vodafone Group, Safaricom PLC, Vodacom Group, Sumitomo Corporation, and British International Investment (BII).

Position 1: HR Operations Specialist

  • Bachelor’s Degree and Higher National Diploma in HRM.
  • Minimum of 3 years’ experience in duties involving letter administration and filing.

Role Purpose:

  • Provide administrative support in employee services, focusing on recruitment, system uploads, and filing in a data-sensitive environment.
  • Ensure data privacy and confidentiality compliance.

Key Responsibilities:

  • HR onboarding: Ensure new hires are provided with work tools and resources, gather and maintain new hire documentation, coordinate onboarding program.
  • HR letter administration: Create offer letters, maintain confidentiality, prepare visa letters, employee referral letters, ensure up-to-date templates.
  • Employees file management: Maintain employee records, create personal files, update HR system, reconcile data.
  • HR help desk: Enhance customer experience for employees, managers, and partner HR teams, manage queries and provide timely responses.

Location: Addis Ababa

Position 2: Technical Lead, Retail and Distribution Systems

  • BSc Degree in Computer Science, Computer Technology, Information Technology, or engineering.
  • 2-4 years’ experience in a support analyst role, 5+ years’ experience as a technical lead.
  • Relevant certifications: Microsoft (MCSE, MCSA), CISCO (CCNA).
  • Proficiency in Microsoft SCCM and related software deployment tools, enterprise OS (Windows, Linux, Android), network troubleshooting, API usage, WAN/LAN configuration, and network performance monitoring.

Role Description:

  • Lead and deliver IT end user support for devices, networking components, and applications.
  • Implement strategic desktop/device technologies, collaborate with business partners for IT solutions rollout.
  • Ensure timely delivery of quality IT support and maintain vendor relations.

Location: Addis Ababa

How to Apply:
If you meet the qualifications and experience, update your candidate profile on the career portal and click the apply button. Remember to attach your resume.

Apply here: New Vacancies (

Deadline: August 25, 2023

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