Dashen Bank is inviting interested and qualified applicants to apply for various vacant job positions.
Position 1: District Relationship Officer Conventional/IFB
Qualification: Bachelor Degree in business administration, banking, finance, management, or related fields. Training and courses in banking operations (domestic, credit, and international banking operations).
Experience: At least five (5) years of successful experience in banking or customer contact role.
The District Relationship Officer will be responsible for achieving business growth for Retail & MSME/IFB Banking by providing quality relationship management to new and existing customers in the assigned district. This includes sustaining customer satisfaction to retain existing and potential customers and generating additional business through cross-sell opportunities.
Place of Work: Branches Under West Hararge Area
Position 2: Pool Senior Customer Service Officer Cash I
Qualification: Bachelor Degree in a business-related field (e.g., Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, etc.)
Work Experience: At least four (4) years of banking experience.
The Senior Customer Service Officer Cash/Accounts will provide front office customer service support at the branch. They will handle account management transactions, respond to customer inquiries, handle cash and non-cash transactions, and fulfill customer requests at the branch.
Place of Work: Branches Under Dire Dawa District Office
Position 3: Customer Service Manager Grade I
Qualification: Bachelor degree in a business-related field (e.g., Accounting, Management, Economics, Business Administration).
Work Experience: Minimum of six (6) years of banking experience.
The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officers (Cash/Accounts) within the branch. They will ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
Place of Work: Dashen Bank Aweday Branch, Dashen Bank Dawe Branch, and Pool Customer Service Manager Grade I for Branches Under Dire Dawa District Office
Position 4: Branch Manager Grade I
Qualification: Bachelor degree in a business-related field (e.g., Accounting, Management, Economics, Business Administration).
Work Experience: Minimum of seven (7) years relevant experience, out of which one (1) year in a supervisory post.
The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. They will ensure adherence to operating procedures, rules, code of practices, and regulatory directives. Additionally, they will coordinate sales/business development efforts, lead customer service initiatives, and prepare annual budgets and progress reports.
Place of Work: Dashen Bank Aweday Branch, Dashen Bank Ansarifb Branch, Dashen Bank Bukhari IFB Branch, and Pool Branch Manager Grade I for Branches Under Dire Dawa District Office
Deadline: August 30, 2023
How to Apply:
Interested and qualified applicants fulfilling the above requirements can submit their application letter, curriculum vitae, and copies of non-returnable supporting credentials along with original documents for verification to Dire Dawa District Office in person or via postal address P.O. Box No. 1391 Dashen Bank Dire Dawa District Office, Dire Dawa City until August 30, 2023.
Note:
Dashen Bank does not charge a fee at any stage of the recruitment process. Female applicants are highly encouraged to apply.
