Customer Services Officer -I, Customer Service Officer II, Branch…

Ahadu Bank has several job vacancies in 2023. Here are the positions, qualifications, and how to apply:

Position 1: Customer Services Officer – I

– Education:

  – Bachelor Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields of studies.

– Experience Requirement:

  – 1 (One) relevant experience in a Bank or 2 years at Micro Finance institutions.

– Competencies Required:

  – Understands the basic mechanisms of general financial products and services.

  – Good knowledge of the Bank’s accounting and procedures.

  – Ability to respond to basic client inquiries and instructions and capable of advising and resolving most issues and requests.

  – Excellent command of Microsoft Excel.

  – Excellent command of Microsoft Office and a good command of the core banking system.

– Place of Work: For Addis Ababa


Position 2: Customer Service Officer II

– Qualification Requirement:

  – Bachelor Degree in a business-related field (e.g., Accounting, Management, Economics, Business Administration).

– Experience Requirement:

  – 2 (Two) years of relevant experience in a Bank.

– Job Description:

  – Responsible for making/checking front office customer service support at the branch.

  – Handle/check account maintenance, payment and collection transactions, and respond to customer inquiries.

  – Handle cash and non-cash transactions and all customer requests at the branch.

– Place of Work: For Addis Ababa


Position 3: Branch Manager I

– Education:

  – Bachelor’s Degree in Banking & Finance, Accounting, Management, Economics, Business Administration, or other related fields of studies.

– Experience Requirement:

  – Minimum of seven (7) years of professional experience at a Bank, out of which One (1) Year as Customer Services Manager or equivalent role.

– The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. They will ensure that operating procedures, rules, and code of practices of the Bank and regulator’s directives and country law are adhered to by all staff. They will also coordinate the sales/business development efforts of the branch.

– The Branch Manager will lead the customer service initiatives and guide branch operational excellence. They will prepare and submit an annual budget, work plan, activity, and progress reports. The jobholder will also participate in various community activities and keep in close touch with the business community to promote services offered by the Bank.

– Candidates applying for managerial positions shall possess key competencies and skills, including excellent team building and analytical skills, ability to work under pressure, sufficient knowledge of modern management techniques, excellent organizational skills, and more.

– Place of Work: For Assosa

Deadline: October 16, 2023

How to Apply:

Interested and qualified applicants shall apply on the [Ahadu Bank Job Application Page](

– Upload Credentials (Shall not be more than 10 MB and must be scanned as an all-in-one pdf format).

If you need more information, please call them at: +251 11 5260 795.


Ahadu Bank is one of the latest private banks to join Ethiopias banking industry Ahadu Bank has managed to perform its first formation assembly on January 2, 2021 and has officially started its work at July 16, 2022 placing its headquarters in Sunshine Building, on Africa Avenue (Bole Road).

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